From 18 Missed Calls to Zero: How Wayne Conn Plumbing Made $6,285 in 2 Weeks
AI receptionist that answers every call 24/7 — nights, weekends, emergencies — and books appointments instantly
The Missed Call Crisis
Wayne Conn Plumbing is a mid-sized plumbing company serving Jacksonville, FL, handling over 200 service calls per month. Their services include emergency repairs, installations, and regular maintenance for residential and commercial customers.
But they had a revenue leak:
- 18 missed calls every week — customers hanging up and calling the next plumber
- 20+ minute response times during business hours
- After-hours calls went unanswered — leaving emergency customers frustrated
- No call tracking system — couldn't measure what was being lost
- Lost revenue and damaged client relationships from slow follow-up
In the plumbing business, speed wins. The first company to answer gets the job. Wayne Conn was losing jobs every single day because customers couldn't reach them.
24/7 AI Receptionist That Never Misses a Call
We built an AI-powered phone system that answers every call instantly, qualifies the customer, schedules the appointment, and routes urgent calls to the on-call technician — all without human intervention.
System Architecture:
1. AI Receptionist (Retell AI)
Answers every call in under 3 seconds. Sounds natural, follows call scripts perfectly, handles objections, and books appointments directly into the calendar.
2. Smart Dashboard & Call Tracking
Real-time dashboard shows all incoming calls, call dispositions, booking status, and revenue attribution. Management can monitor service calls and performance live.
3. Booking System Integration
Seamless integration with Wayne Conn's existing booking software. AI checks availability and schedules appointments instantly — no back-and-forth.
4. Emergency Routing Logic
Detects urgent keywords (flooding, burst pipe, no water) and immediately routes to on-call technician via SMS and phone notification.
Key Technical Features:
- Sub-10-second pickup time: Customers never wait on hold.
- Natural conversation flow: AI understands plumbing terminology, handles objections, and upsells service plans.
- 100% call capture: Every call is logged, transcribed, and tracked.
- After-hours coverage: Works nights, weekends, holidays — no extra staffing costs.
- CRM integration: Customer data flows directly into existing systems.
Zero Missed Calls, $6,285 in 2 Weeks
Operational Impact:
- 24/7 call coverage without hiring additional staff
- Zero hold times — every customer gets instant attention
- Consistent service quality — AI follows scripts perfectly every time
- Real-time tracking — full visibility into call volume and revenue attribution
- Emergency response — urgent calls routed to on-call tech within seconds
- Paid for itself in 18 days from recovered missed call revenue alone
Under the Hood
- Voice AI: Retell AI with custom voice and plumbing-specific scripts
- Call Routing: Conditional logic routes urgent calls to on-call technician via Twilio
- Booking Integration: Direct API connection to ServiceTitan scheduling system
- Dashboard: Custom real-time dashboard built on Make.com + Airtable
- CRM Sync: Automatic customer data sync to existing CRM
Timeline: 2 weeks (design, build, test, launch)
Investment: Fixed-price project
ROI: Paid for itself in 18 days
Deliverables:
- Retell AI voice agent with custom scripts
- Call routing and emergency escalation system
- Booking system integration
- Real-time call tracking dashboard
- CRM data sync
- Documentation and training videos
- 30-day support and optimization
Tired of missing emergency calls?
Let's build an AI receptionist that works while you sleep.